Products
How do I choose the right supplements for my goals?
- We have an intuitive Guidance Tool you can use that will ask you a bunch of simple questions to find out the best supplements for you and your goals
- You can use our chat to reach out to us and we will be more than happy to provide you with tailored supplement advice or you can also reach out to us via email at:
info@thesupplementfactory.com.au
Why has my product clumped?
Some supplements contain active ingredients in which attract water molecules. This can cause the product to clump and/or go hard. This is out of The Supplement Factory's control and does not deem the product unsafe for use. Should this occur, the product can be broken down using a blender.
Do you offer supplement advice?
- Visit our online store and check out our intuitive Guidance Tool you can use that will ask you a bunch of simple questions to find out the best supplements for you and your goals
- Contact us and our friendly Customer Support Team will be more than happy to provide you with tailored supplement advice.
Orders & Support
How do I make a purchase?
1. Visit Our Website: Start by opening your web browser and navigating to the The Supplement Factory website. You can easily find us at www.thesupplementfactory.com.au.
2. Browse Our Products: Explore our wide range of supplements from the world's best brands. You can use the search bar or browse through categories to find the products you're interested in.
3. Select Your Products: Tap on the product you're interested in to view detailed information, including the description, pricing, and nutritional information. If you want to buy it, tap the "Add to Cart" button.
4. Review Your Cart: After adding products to your cart, review your selections. You can adjust quantities or remove items if needed. Once you're satisfied with everything that's in your cart, tap the "Checkout" button.
5. Provide Shipping Information: Enter your shipping address and contact details. Make sure all information is accurate to ensure your order reaches you without any delays.
6. Choose A Payment Method: Select your preferred payment method. We accept various options, including most credit & debit cards, PayPal and AfterPay. Follow the prompts to provide the necessary payment details.
7. Review & Confirm: Before finalising your purchase, review your order summary to ensure everything is correct, including the items in your cart and the shipping information. If everything looks good, click the "Place Order" button.
8. Confirmation: You will receive an order confirmation email shortly after placing your order. This email will include an order number for your reference.
What payment methods can I use?
How do I apply my discount code?
One coupon/discount code can be used per sale. To use a coupon, enter the code on the checkout page during checkout.
Shipping & Refunds
What is the cost of shipping?
We have a flat domestic shipping rate of $5.95 for standard shipping and $9.95 for express shipping. Better yet, if your order is above $120, your order ships EXPRESS to any area in Australia for FREE!!!
When can I expect delivery?
We rush to ensure that all orders are dispatched within 1 business day of payment being received in full. All orders are shipped via Aus Post. Most of our orders that are standard shipping in Metro arrive in 2-3 days and express is 1-2 days in Metro.
What is express shipping?
Express Shipping is faster than standard post. But overnight delivery cannot be guaranteed, yet, as per Australia Post's updates - for capital cities 1-2 business days is the average delivery time from our dispatch centre in NSW.
Returns & Refunds
If you bought something from us and you don’t want it anymore, you can send it back. But you have to tell us within 14 days after you get it. You can contact us to get instructions or can just check the Refund policy link to understand what to do.
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